Refund policy

Seller: Dailypair – Tarik Jiglih, Polderstraat 50, 2800 Mechelen, Belgium – company no. 0771.617.974 – VAT BE 0771.617.974 – info@dailypair.eu

Try it 30 days

We want you to love your Dailypair product. That's why you get 30 days after delivery to try it at home. Not happy? Send it back and get your money back.

How to return

  1. Email us at info@dailypair.eu within 30 days after delivery, with your order number.
  2. We reply within 24 hours and send you a free return label with instructions.
  3. Pack the product with all parts in its original packaging and send it back.

Returns are free. Please don't send anything back without contacting us first, so we can match your return to your order.

Conditions

  • You can use the product to try it out. Please treat it with care, as you would in a shop.
  • The product must be complete, undamaged and returned in its original packaging.
  • Damage caused by dropping, bumping, water or misuse, or by opening or repairing the product yourself, is not covered.

Refunds

Once we've received and checked your return, we refund you within 14 days, via the payment method you used. It can take a few extra days before your bank shows the refund.

Damaged, faulty or wrong item?

Please check your order when it arrives. Something damaged, not working or not what you ordered? Contact us right away at info@dailypair.eu and we'll make it right.

Legal guarantee (2 years)

Every product is covered by the legal guarantee of conformity of 2 years from delivery. If your product has a defect that was already there at delivery, we repair or replace it free of charge, or, if that is not possible, you get a price reduction or your money back. Defects that show up within the first 2 years are presumed to have been there at delivery. This legal guarantee always applies, on top of our 30-day trial. It does not cover damage from dropping, bumps, water or other misuse, or a product that was opened or repaired by someone else.

Your right of withdrawal (14 days)

You have the right to withdraw from your purchase within 14 days, without giving any reason. The withdrawal period expires 14 days after the day you, or someone you appointed (other than the carrier), received the product.

To exercise your right of withdrawal, let us know by a clear statement, for example an email to info@dailypair.eu. You can use the model withdrawal form below, but you don't have to. It is enough that you send your message before the withdrawal period has expired.

If you withdraw, we refund all payments we received from you, including the standard delivery costs, within 14 days after the day we received your withdrawal. We use the same payment method you used, unless you expressly agree otherwise; you pay no fees for this refund. We may wait with the refund until we have received the product back, or until you have shown that you sent it back, whichever comes first.

Send the product back within 14 days after you told us you withdraw. We pay the return costs: we send you a free return label. You are only responsible for any loss in value caused by handling the product more than necessary to check its nature, characteristics and functioning.

Our 30-day trial comes on top of this legal right and does not replace it.

Model withdrawal form

(Only fill in and send this form if you want to withdraw from the contract.)

To: Dailypair, Tarik Jiglih, Polderstraat 50, 2800 Mechelen, Belgium – info@dailypair.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.

Questions?

Email info@dailypair.eu. We reply within 24 hours.

If we cannot solve a complaint together, you can contact the Consumer Ombudsman Service (Consumentenombudsdienst), www.consumentenombudsdienst.be.